Hailo Driver App Update: Payment Details

Dear Hailo Partners,

We have a new app update for taking payment on the the Hailo Driver App due to LTA regulation changes. 3rd party booking apps will need to show the breakdown of the total fare which includes the booking fee and all other fares. With this in mind, we have added 2 new fields when taking payment:

1) Booking Fee
2) Fare

1) For the booking fee, please key-in your booking fee amount in this field. If you are unsure of how much to key-in, please refer to your taxi fleet’s fee for the specified time you pick up a passenger:

Comfort / TransCab / SMRT:
$2.30 Off-Peak Hours
$3.30 Peak Hours

$2.50 Off-Peak Hours
$4.50 Peak Hours

$2.50 Off-Peak Hours
$3.50 Peak Hours

*If you are driving a limo-taxi, please follow the standard taxi prices above ($2.30 – $4.50 depending on your fleet)...

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LTA Regulation Changes: Destination will no longer be mandatory for passengers

Dear Driver Partners,

Please note that the Hailo App will no longer have a mandatory destination field for passengers as of 1st December, 2015 due to changes in the LTA regulations. However, there will still be an optional destination field so passengers can choose to input their destination if they wish to do so. Therefore, the job offers sent to you will not have the passenger’s destination unless they have entered it in.

Please be mindful and refrain from accepting jobs if you are unable to drive passengers to their desired location as they have the right to communicate their destination after boarding your taxi...

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Singapore Taxi Fares

Singapore Taxi Fares

  • All taxi fares in Singapore are metered
  • Taxi fares are based on a flag-down fare and also distance travelled
  • Additional surcharges may apply such as peak-hour, area, ERP and midnight charges
  • If you call for a taxi via phone or mobile app, a booking fee also applies

Basic Taxi Fares

Flag-down fare: $3.00 to $3.90

Distance fares:
1km to 10km: 22 cents every 400 meters
Above 10km: 22 cents every 350 meters
Waiting time: 22 cents every 45 seconds

Time based surcharges:
6:00AM to 9:30AM (Mon – Fri): additional 25% of meter fare
6:00PM to Midnight (Mon – Sun & Public Holidays): additional 25% of meter fare
Midnight – 5:59AM (Everyday): additional 50% of meter fare

Booking fees:
Peak (6:00AM to 9:30AM, Mon – Fri and 6:00PM to Midnight, Mon – Sun & Public Holidays): $3.30 – $4.50
Non-peak (all other times): $2.30 – $2.50)

Limo-Taxi Fares

Flag-down fare: $3.90 to $5.00

Distance fares:
1km to 10km: 30 – 33 cents every 400 meters
Above 10km: 30 – 33 cents every 350 meters
Waiting time: 30 – 33 cents every 45 seconds

Time based surcharges:
6:00AM to 9:30AM (Mon – Fri): additional 25% of meter fare
6:00PM to Midnight (Mon – Sun & Public Holidays): additional 25% of meter fare
Midnight – 5:59AM (Everyday): additional 50% of meter fare

Booking fees:
All times: $10

For more information regarding standard taxis and limo-taxis’ specific vehicle types, flag-down fares and fleet booking charges, please visit the following links:


Area Based Surcharges

City Area Surcharge:     $3.00
5:00PM to Midnight
Mon – Sun & Public Holiday

Changi Airport Surcharge
(Includes Changi Air Freight Centre)
5:00PM to Midnight (Fri to Sun):     $5.00
All other times:     $3.00

Seletar Airport Surcharge:     $3.00

Marina Bay Sands:     $3.00
6:00AM to 4:59PM
Applicable only on Sundays and Public Holidays
Not applicable to Comfort, CityCab, Trans-cab, Premier and Yellow-Top Taxis

Resorts World Sentosa:     $3.00

Singapore Expo Centre:     $2.00

International Cruise Terminal
Also known as Marina Bay Cruise Centre
7:00AM to 10:59AM (Mon – Sun & Public Holidays):     $5.00
All other times:     $3.00

Gardens by the Bay:     $3.00

Tanah Merah Ferry Terminal:     $3.00
Applicable to Prime taxis only

For more information regarding Singapore taxi fares, pleases visit the LTA website:


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More Jobs During Shift Change

Frustrated by not being able to get jobs heading in the direction you want? We understand that there will be times when you need to change shift, head towards an advanced booking or go home so you can’t take jobs which will take you further away from your destination. We want to make this easier for you by getting you only the jobs when you want it, where you want it. We have added a new “Going Home” button in the driver app. When it’s turned on, we will only allocate you jobs that’s going towards the direction that you prefer...

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想要提高接受率?如果您车上已经有乘客,请记得在 Hailo App上选择 BUSY 。如此我们便不会分配预约给您,而您的接受率将保持在良好水平。



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Hailo Incentives 1-15 April 2015

Hello Hailo Partners,

A wise man once said, “You know the Singaporean. He is a hard-working, industrious, rugged individual. Or we would not have made the grade. But let us also recognise that he is a champion grumbler.” We believe this is absolutely true – driving taxis is the only trade that requires an individual to be Singaporean to do the job. It is hard work and it definitely requires the rugged mentality but we understand that you may want to grumble as times!

For this hard work, Hailo wants to make sure you get good incentives...

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The Hailo Limo-Taxis service is here!


Dear Partners,

We’ve started our limo-taxi service for all registered limo-taxi drivers. Please see below for the details:

Who is qualified to sign up?
Any registered limo-taxi from any fleet is eligible.

How do you sign up?
Simple – look for the Hailo staff at the recruitment locations listed below to help you register.

Where can you register with us?
46 Kim Yam Road, The Herencia #04-20 (Mon – Fri 10:00 – 17:00)
Hawker Centre at 115 Bukit Merah View (Mon – Fri 10:00 – 13:30)

How much do you charge for booking fees?..

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